Support
Need a hand, found a bug, or have an idea to make Outpop better? We’d love to hear from you.
Email us at
oemmobileapp@gmail.comWhen reporting a problem, it helps to include your device model, OS version, app version (shown in Settings), and the level you were on. Include what happened, what you expected, and steps to reproduce it. Please do not send passwords or sign-in codes.
Common topics
- Progress & levels — progress is saved on your device. Google sign-in backs up your highest campaign level and perfect-clear records; unfinished boards and settings remain local.
- Accounts & leaderboards — signing in is optional; it syncs your progress and lets you join the daily, weekly, and all-time boards. You can sign out or delete your account anytime in Settings.
- Ads & rewards — rewarded ads can provide extra hearts or hints. If a reward is missing, tell us when it happened and which reward you selected.
- Daily Challenges & awards — find daily puzzles in the calendar and review achievements in your profile. Tell us the challenge date if you report a problem.
- Crashes — version 2.1.0 adds automatic crash diagnostics. An email with the time and steps leading to a crash still helps us investigate. Crash reporting is separate from the analytics setting.
- Privacy — see our Privacy Policy; you can disable analytics in the Game’s Settings.
- Languages — Outpop supports 59 languages; change it in Settings.
See also our Privacy Policy and Terms of Service.